Monitor and control your energy consumption in real-time.

The methods to be followed to recover the incorrectly calculated invoice amount are as follows;

• First of all, you must make sure that the distribution and retail contract information is entered correctly. Apollo calculates your bill with your hourly consumption and contract information entered into the portal. Ensure that both retail and distribution contracts for the relevant month are correct. Check variables such as profit margin, Yekdem calculation, invoice due date, double term contract strength, BTV rate from your contract information.
  
  
• You should check the invoice items. If you are sure that your contract information is correct, identify the differences between the invoice calculated by Apollo and the invoice your retail company issues to you. Some suppliers may also add the distribution cost to your unit price calculation. In this case, you will not see the distribution fee amount on your invoice. Add the active energy cost and distribution fee calculated by Apollo and compare it with your supplier's energy fee.
  
  
• You should contact your retail company (supplier). If you detect a difference in your invoice items, you can contact your retail company and request a detailed hourly invoice calculation for the relevant month. They will send you a calculation in Excel format. Check the differences by comparing this calculation to Apollo's calculation Excel.
  
  
• You must request offset. If there is a difference of more than 1% between the detailed invoice calculation excel sent to you and Apollo, you can request an explanation of this difference from your retail company. If your hourly consumption and active unit prices match, additional items may have been reflected, and you can question whether these items are against your contract terms. At the end of all these processes, if you find that your invoice was issued incorrectly, you can request re-invoicing from your retail company.